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Sixty five per cent of respondents agreed they like to try new products if they're on sale, or if they receive a discount or points for purchasing. Following competitive pricing, consumers said quality of the products (80 per cent) and customer service (76 per cent) are the the most important brand attributes to maintain loyalty.  Positive online reviews (61 per cent) and free trials, samples and discounts (48 per cent) were also rated as important factors for maintaining brand loyalty. “Winning customer loyalty is almost impossible to do today. Instead,

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